Civil, Consumer & Recovery
Consumer Disputes
Complaints about defective goods, deficient services and unfair trade practices before consumer commissions.
DLP's chamber: No. 548, A Block, High Court, Lucknow
What the law says
The Consumer Protection Act, 2019 lets a consumer complain about defective goods, deficiency in service, unfair trade practices and overcharging. Complaints go to the District, State or National Consumer Disputes Redressal Commission depending on the value of the goods or services paid for, and can be filed online through the e-Daakhil portal. A complaint should generally be filed within two years from when the cause of action arose. The commissions can order replacement, refund, compensation and costs, and may refer parties to mediation.
Consultation
Speak to the chamber.
Leave your name, number and a line about the matter. A member of the chamber will call or message you back during working hours.
Frequently Asked Questions
Who is a consumer?
A person who buys goods or hires services for consideration for their own use, not for resale or a commercial purpose, with some exceptions for self-employment.
Which commission do I approach?
It depends on the value of the goods or services paid for, under limits notified by the Central Government. Check the current limits before filing.
What should I do before filing?
Keep the bill, warranty, correspondence and photographs, and usually send a written complaint or notice to the seller or service provider first.
Related Services
Medical Negligence
Claims against doctors and hospitals before consumer commissions or civil courts, and related complaints.
Banking & Finance
Loan documentation, disputes with banks, recovery proceedings and complaints to the RBI Ombudsman.
Insurance Claims
Disputes over rejected or delayed insurance claims before the Ombudsman, consumer commissions or courts.